FAQ
Frequently Asked Questions
Everything you need to know about our handcrafted luxury products
📋 General Questions
What is Myrtle's Custom Creationz?
We are a handcrafted luxury skincare and gift company specializing in whipped body butters and custom-made items. Each product is made with care, quality ingredients, and a passion for bringing luxury into your everyday routine.
Are your products handmade?
Yes! Every product is handcrafted with attention to detail and made in small batches to ensure the highest quality and freshness.
Do you offer custom orders?
Absolutely! We create custom party favors, keychains, personalized gifts, and more. Visit our Custom Request page to get started.
🧴 Product Questions
What ingredients are in your body butters?
Our whipped body butters are made with natural, nourishing ingredients including shea butter, coconut oil, and essential oils. Each product listing includes a complete ingredient list for your reference.
What sizes do your body butters come in?
We offer multiple sizes to suit your needs, from travel-friendly options to full-size jars. Check individual product pages for available sizes.
What fragrances are available?
We offer a variety of luxurious fragrances to suit every preference. Browse our collections to see all available scent options, and contact us if you're looking for something specific.
How should I store my body butter?
Store your body butter in a cool, dry place away from direct sunlight and heat. Our products are best used within 6-12 months of purchase for optimal freshness.
Are your products safe for sensitive skin?
We use quality, natural ingredients, but everyone's skin is different. We recommend doing a patch test before full use if you have sensitive skin or allergies. Check ingredient lists carefully and contact us with any concerns.
📦 Shipping & Orders
How long does shipping take?
Orders are processed within 3-5 business days. Standard shipping takes 5-7 business days, with expedited options available at checkout. See our Shipping Policy for complete details.
Do you ship internationally?
Currently, we ship within the United States. For international shipping inquiries, please contact us directly.
Will I receive tracking information?
Yes! You'll receive a shipment confirmation email with tracking information once your order ships.
What if my order arrives damaged?
We take great care in packaging, but if your order arrives damaged, please contact us immediately at mcustomcreation114@gmail.com or (615) 540-5547. We'll make it right.
💳 Payment & Returns
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.
What is your return policy?
Due to the handmade nature of our products, we have a limited return policy. If you're not satisfied with your purchase, please contact us within 7 days of receiving your order, and we'll work with you to find a solution.
Is my payment information secure?
Absolutely. We use secure, encrypted payment processing to protect your information. We never store your payment details on our servers.
Still Have Questions?
We're here to help! Don't hesitate to reach out with any questions or concerns.
We typically respond within 24-48 hours
This FAQ page is updated regularly. If you don't see your question answered here, please don't hesitate to contact us directly.